POLICY

SMS Terms & Conditions

CallGuard is operated by Leadbridge Solutions, LLC d/b/a CallGuard.

SMS terms of service

  1. Program: CallGuard sends service-related text messages (missed-call follow-ups, service request intake, and job confirmations) on behalf of the local home service business you called. You opt in by calling a participating business; during the call you are told you will receive a text follow-up or confirmation. Consent is not a condition of any purchase.
  2. Cancel any time: You can cancel the SMS service at any time. Text STOP and we will send a final message confirming you are unsubscribed. After this, you will receive no further messages from that number. To rejoin, text START or simply call the business again.
  3. Help: If you experience issues, reply HELP for assistance, or contact us directly at [email protected].
  4. Carriers: Carriers are not liable for delayed or undelivered messages.
  5. Rates and frequency: Message and data rates may apply for any messages sent to you from us and from you to us. Message frequency varies with your conversation (typically 2 to 8 messages per service request). For questions about your text or data plan, contact your wireless provider.
  6. Privacy: See our privacy policy for how your information is handled.

Program description

CallGuard sends text messages on behalf of local home service businesses (plumbing, HVAC, electrical). You will only receive messages from us if you first called one of these businesses: when a call cannot be answered, we text you to collect your service request, confirm details about your job, and let the business follow up. Message frequency varies with your conversation, typically 2 to 8 messages per service request.

QuoteGuard estimate follow-up messages

QuoteGuard, part of the same program, sends estimate follow-up text messages on behalf of the contractor you requested an estimate from. If you asked a participating business for a written quote and provided your mobile number, the business may have QuoteGuard check in with you about that estimate. These messages come from the business's dedicated number, identify the business by name, and concern only the estimate you requested; they are never marketing. Frequency: up to 3 follow-up messages per estimate, plus replies to questions you send. Reply STOP at any time to stop receiving messages, or HELP for help or contact [email protected]. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Opt-in

By calling a participating business and not completing your call, or by replying to our messages, you consent to receive service-related text messages about your request. We never send marketing messages and we never message people who have not contacted a participating business first.

Opt-out and help

Reply STOP at any time to stop receiving messages. Reply HELP for help, or contact us at [email protected].

Fees

Message and data rates may apply according to your mobile carrier plan. CallGuard does not charge message recipients.

Privacy

Phone numbers and conversation content are used solely to fulfill your service request with the business you contacted. We do not sell or share your information with third parties for marketing. See our privacy policy.

Carrier disclaimer

Carriers are not liable for delayed or undelivered messages.